You do not need to register or download the ParentSquare app to receive classroom, school, or district communications! Everything will still be sent as emails and/or text messages as they were in the past. 

Registering your account simply gives you access to more features, including notification preferences (such as turning on or off email, text, and app notifications or moving to a nightly digest for all communications) as well as two-way messaging with staff and teachers.  

No! You shouldn't need to create another account. But you may need to combine or merge your past ParentSquare account with your new Onalaska account. To do this, follow the steps under the "How do I combine/merge accounts?" tab. 

Phone number wrong? Want to change your primary email? Is your name misspelled? 

Contact details in ParentSquare are synced through Skyward, our student information system. Once records are updated in Skyward, changes will automatically be reflected in ParentSquare after our nightly sync. 

If you would like to request changes to your contact information: 

1. Contact your school. You can do this by clicking the question mark next to your name in the web browser, or by using the "help" button in the app.
2. You may also update your primary email and phone number directly in ParentSquare by:
   • Logging into your account.
   • Going to "Edit Account."
   • Click on the "Edit" link next to your email or phone number.
   • These updates will then be sent to your school as suggestions to add or update in your Skyward account. 

If you are missing a child/school, it may be because your contact information is inconsistent across our student information system or you may have more than one ParentSquare account with different contact information. If you are experiencing this issue:

1. Confirm your account information is correct.
2. If your information is correct, you may want to try combining accounts (see the next tab).
3. If neither of these steps are successful, please reach out to your school.

Please note: You will only see classes or groups for your child when they are activated in Skyward. You will typically not see classes or groups during the summer. They will be automatically created closer to the start of the school year. 

If you have more than one ParentSquare account (for example, because your name, email, or phone number didn’t match), you can combine them into one. To do this:

1. Log in to your main ParentSquare account.
2. In a web browser, click your name in the upper right and select Manage Account. On the mobile app, click on the three bars in the top left and go to Account. 
3. Click Combine with another account (web browser)/Combine Accounts (mobile app).
4. If other accounts match your verified email(s) or phone(s), click Combine Accounts.
5. If the account you want doesn’t show up, click Combine Another Account and sign in with that account.
6. Choose the name you want to use, then click Combine Accounts.

Now, you should see all of your students in one account. This also allows you to log in using any of your email addresses or phone numbers.

If you are using a web browser:

• Go to your home page.
• Click your name and select “My Account.”
• Select “Language Settings.”
• Select your preferred language and save. 

If you are using the mobile app:

• From your home screen, click on the triple bar in the top left corner.
• Click on "Account."
• Click on "Preferences."
• Click on "Language."
• Select your preferred language and save. 

ParentSquare allows users to customize their notifications based on notification type and delivery method for each school.

• The Instant setting will send all post notifications in real-time.
• The Digest setting will send all posts for the day in one single digest at the end of the day (approx. 6:00 - 6:30 p.m.)
• Direct messages, alerts and time-sensitive posts will be delivered instantly. You can also choose to turn off notifications for these, although we encourage you to keep "School Alerts" turned on.
• Families do not have the ability to turn off emergency alerts and notices.

To see or change your notification settings from a web browser: 

• Go to your home page.
• Click your name.
• Select "My Account."
• Select "Notification Settings." 

To see or change your notification settings from the mobile app: 

• From your home screen, click the triple bar in the top left corner.
• Select “Account.”
• Select “Notifications.”

Login won't work? Can't reset your password? Tried to register but can't as your email or phone number isn't recognized? 

The most likely cause for this is an issue between Skyward and ParentSquare. There could be a simple fix such as updating contact information in Skyward, or a more complicated issue with our database sync. 

If you are experiencing challenges with accessing your ParentSquare account:

1. Reach out to your school to confirm your contact information. 
2. Once the school updates your contact information, changes should be reflected the following school day. 
3. If you're still having problems logging in, or if your contact information was already correct, your school will contact the district for support. We will reach out to you directly with next steps.

Yes! ParentSquare has a separate platform designed for students called StudentSquare.

Just like ParentSquare, StudentSquare will be the primary communications tool for middle and high school students in activities and athletics. Students will be asked to activate their StudentSquare accounts during the school day over the first few weeks of the school year. 

Please note: Parents and guardians will be able to view all communications sent to or from their student. This includes direct messages, alerts, and other notices.